[mythtv-users] [mythtv-commits] Ticket #2484: Mythweb Recording Schedule Category is Broken

[Michael T. Dean]

On 09/30/06 10:42, MythTV wrote:

>#2484: Mythweb Recording Schedule Category is Broken
>
>Changes (by dhighley):
>
>  * status:  closed => reopened
>  * resolution:  worksforme =>
>
>Comment:
>
> You know works for me is about as useless as can be. So if it works for
> you am I to understand that I need to rip the code apart to figure out why
> it is broken on my system? It worked uptil about 3 weeks ago. So under
> lying blocks of code might be effecting this.
>  
>
No, actually it means you need to send an e-mail to the -users mailing 
list to ask if anyone else sees the behavior.  Whether or not others see 
the same behavior, you and others on the list may be able to determine 
the cause of the problem (i.e. you're using an old version of MythWeb, 
your database is corrupted, or it is an actual bug in MythWeb).  At that 
point, you can then decide whether the problem is caused by a 
misconfiguration on your system or is an actual bug.  If it's a bug, 
/then/ you can open a new ticket (or reopen the one that's been closed 
as worksforme if it is in fact the same bug) with more information that 
allows Chris to find and fix the bug.

Or, put another way:

So, if it doesn't work for you, am I to understand that Chris, the 
/volunteer/ who maintains MythWeb on his own time, needs to rip the code 
apart to figure out why it [something he couldn't reproduce on his 
system] is broken on your system?

Oh, and the oft-repeated, "Trac is not a discussion forum," applies 
here, too.  And, straight out of the TicketHowTo:

If your ticket gets marked as "worksforme" or "invalid" consider this a 
challenge to improve the bug report. Problems often only occur with a 
particular setting, with some particular hardware or even with a 
specific recording. Figuring out what exactly is causing the problem 
will make it possible to reproduce the bug, which is the first step in 
fixing it. If the ticket is marked as invalid rather than worksforme, it 
probably failed some check on this checklist. Also, don't get into an 
argument with whoever closed your ticket. Remember, since this person 
reviewed your ticket, this is the person most likely to fix your problem.

So, just to make sure we've got the procedure down right, please send an 
e-mail to the -users list, and I'll respond with the cause of the 
problem (and how to fix it).  :)

Mike