[mythtv-users] Comcast CableCard Info

Robert McNamara robert.mcnamara at gmail.com
Wed Sep 14 19:06:24 UTC 2011

On Wed, Sep 14, 2011 at 12:00 PM, Steven Adeff <adeffs.mythtv at gmail.com> wrote:
> comcast in my area refuses to put me through to the local engineer.
> I've had to go through one of their phone people (who at least is nice
> and calls me back almost daily), the problem is she doesn't know
> anything about this stuff, and so I know what I'm trying to tell the
> engineer about the CCI values being wrong is not getting through, they
> think I'm having another problem and want to send a tech out.

E-mail we_can_help at comcast.com.  They will e-mail back within hours,
and usually have someone on the phone for you the same day.  I mailed
that address yesterday at 2 PM, had a regional coordinator on the
phone by 3, and had a headend tech on the line by 4.  Problem (which
ended up being a cablecard init problem) was solved at 4:50.

Be polite, but gently express your surprise that your local headend is
not following comcast corporate policy.

Before doing the above, I would call the cablecard activation line one
last time and tell them that you need a "DAC Init" or a "Grand Slam
Init" with that exact terminology.  Also make sure you can verify that
you have checked a set top box and that the CCI flag is wrong there
(Tune to a channel that should be copy freely, like Food network.
Press power on the box.  Press select on the remote.  Press right to
get the menu, and select the item marked "Currently tuned channel
status."  The CCI info will be on that page and should be 0x00 for
copy freely.  If the STB says it's copy freely and the prime doesn't,
you need a grand slam init.


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