[mythtv-users] Comcast CableCard Info

Robert McNamara robert.mcnamara at gmail.com
Wed Sep 14 19:15:36 UTC 2011

This is the e-mail I sent, anonymized.  Comcast e-mailed back in 18
minutes, and it was a non-form response.  Obviously we don't want to
abuse the ability to get corporate attention, for fear of losing it,
so definitely try the steps above first.

Dear Sir or Madam,

I am writing regarding a CableCard setup in CITY, California.  I
contacted the national CableCard activation number and was helped
quickly and courteously.  Thank you!  Unfortunately I have discovered
that all but the first 30 channels in my lineup are marked with the
"copy-once" copy protection, making it impossible for me to record
them with any DVR software besides Windows Media Center!  As I
understand it, only Windows Media Center is capable of recording
broadcasts with the "copy-once" or "copy-never" flags.  Further, it is
my understanding that it is Comcast's corporate policy to mark
non-premium channels as "copy-free" for use with the "whole home DVR"
functionality of Tivo and Tivo-like appliances.  A similar DVR setup
just a few miles to the south in OTHERCITY has the channels marked
correctly, and functions perfectly.  I am frustrated but hopeful that
you can help!

I am told that others have had some success in getting this incorrect
marking of channels fixed by contacting this e-mail address.  The
service address is as follows (I am the AV installer for this
location, and have been asked by my customer to help resolve this


Account # Accountnum

CableCard Serial # Serialnum

Thank you so much in advance for any assistance you might be able to
offer.  You can contact me at (xxx) 123-4567 or contact the customer
at (yyy) 123-4566.  Based on the experience of others who have
contacted you, I trust that we can fix the incorrect flagging of these
channels quickly.

Thanks again,

Robert McNamara

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