[mythtv-users] Comcast CableCard Info

Robert McNamara robert.mcnamara at gmail.com
Wed Sep 14 13:52:45 UTC 2011

On Wed, Sep 14, 2011 at 6:35 AM, Eric Sharkey <eric at lisaneric.org> wrote:
>  vch=122 name=COOKING CHANNEL auth=unknown cci=none cgms=none
> or this:
>  vch=126 name=CARTOON NETWORK auth=subscribed cci=protected-copyonce cgms=n/a
> neither of which can be tuned.  Unencrypted channels show like:
>  vch=272 name=WPPX-HD auth=unknown cci=none cgms=unrestricted
> and these I can record and watch just fine.
> Something clearly isn't right, but I haven't yet had the time to call back.

The above suggests a provisioning problem.  The number on the Comcast
self-install booklet (the 877-405-xxxx one) is the national cablecard
activation line, and is the one you want to call since it gets you
right to a human being.  In Comcast terminology, you want to request
that they check the provisioning of the CableCard-- have them check a
specific channel which is not clearQAM and not showing subscribed (I
suggest virtual channel 122 from above). Then request a "DAC Init"
and/or a "Grand Slam Init" which should force any necessary firmware
upgrades, do pairing, etc.

In my own initial setup, I had many channels showing auth unknown (you
want auth to be "subscribed" and cci to be "unrestricted") until I got
the correct Init (a DAC Init).  On an install for a consulting gig
yesterday, I had local headend engineers tearing their hair out
because all channels showed protected-copyonce on the CableCard but
not at the headend.  When we finally used the nuclear option of the
"Grand Slam Init," all the channel subscription and CCI info fixed


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