[mythtv-users] HDHR Prime / Comcast Activation / access = not-subscribed

[Per Hatlevik]

On Sat, Apr 19, 2014 at 10:02 AM, Philip Isaacs <showcasefloyd at gmail.com>wrote:

>
> Day 3 - And still no HDHR CC
>
> I'm not complaining, but I feel like the reason I decide to go this route
> was because of all the people saying how great this was and how easy the
> set was for them. Not so much for me.
>
> Spent about an hour on the phone with another guy, who really seemed to be
> trying to help, but it's still not working. I've spoken now three times to
> the people at the Cable Card activation (203 405 2298) line and each time
> none of them have heard of an HD Homerun Prime. I mentioned that I believe
> the Card needs to be "provisioned" and the guy actually giggled at me as
> said, "yes, yes, I know". So that didn't help. When I told them I was using
> it with Myth running on a Linux OS, it was like I was speaking another
> language, of course. He was familiar with Windows Media Center and kept
> asking me why I'm not using that (not helping really). I guess I'm starting
> to ask myself the same question, except, that I don't actually own an
> Windows OS at this time (and havn't since about 2008).
>

Comcast is a huge company with a variety of acquired franchises so your
experience really depends on WHERE you are and also WHO you get on the
phone. For me, my experience was very straight forward and I was up and
running in less than 30 minutes. I've also seen reports of it taking days
to get set-up properly but it almost always is an issue on their end not
yours so you just have to be patient.

The other thing I would recommend is never telling them you are running
Linux and MythTV. They have no idea what that is and it's irrelevant
anyway. If you have to, just tell them you're running a Tivo, the way that
a DVR interacts with the cablecard is the same across the board.

Also, you have to have realistic expectations. No one chooses MythTV
because it is easy to set-up. We choose MythTV because once you get past
the initial set-up it is the best there is and fairly maintenance free.
But, that initial set-up is definitely no joke!

Hope that helps!

Best regards,

Per Hatlevik
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