[mythtv-users] FW: Help understand the interface of Myth Media & Video Gallery

[Anthony Rooney]

Hi Rob

Your correct the program reported the path as invalid as I reported in my
original post.  The problem from a user perspective is the path was
perfectly valid and the program should have reported "unable to read from
location" - "No Permission".

This is what I originally reported:

"I got the error that it was not a valid location even though I can see it
in 
 my file system exactly as I entered it case sensitive and all."

Not a valid location does not immediately ID the problem as a permissions
issue.

No location would be a valid location if there is a prerequisite to 1st give
Myth access to the directory and files within it.  I did not read anywhere
that you need to setup permissions 1st although it makes perfect sense to
have to do so.

If the error message accurately reported "unable to read from location" -
"No Permission",  I would have immediately rectified and never have posted
the question.

The improvement to the system is to provide better worded error message that
correctly point to the problem supported by instructions that include the
permission setting requirements.

I understand that the project  is supported by volunteers and it is tested
by end users and the feedback they provide.  Most of us use the program not
because it is free as my time is also Money so I don't seek anything for
free, just want an alternative to exist to commercial software.

Many Thanks


Anthony



-----Original Message-----
From: mythtv-users-bounces at mythtv.org
[mailto:mythtv-users-bounces at mythtv.org] On Behalf Of Rob Smith
Sent: Sunday, 30 January 2011 5:49 AM
To: Discussion about MythTV
Subject: Re: [mythtv-users] FW: Help understand the interface of Myth Media
& Video Gallery

On Sat, Jan 29, 2011 at 5:04 AM, Anthony Rooney <rooneyo at iinet.net.au>
wrote:
> What an enormous oversight!  Who proof reads the doco?  Is it tested 
> on COLD users?  If not why not?  It is a basic requirement of good 
> design  to be able to be used intuitively - BY COLD USERS.  Are they 
> concerned with good design?

You forget. This project is done by volunteers and the only stuff that gets
worked on is the stuff people volunteer to do. There is no company backing
the project nor any money at all. We are concerned with good design but, as
you pointed out, users and developers see things differently and given this
is just a hobby for everyone involved, things sometimes slip though the
cracks.

You are the cold user it's being tested on. Welcome to the testing.

And welcome to a free, open source program. We give you the thousands and
thousands of hours of our work for free and you have to understand that
while we try our hardest to make the best product we can, at times it's not
perfect. Remember, you get what you pay for and in this case, you're getting
it for free.

Mythtv-setup should have actually informed you that the path was unreadable
when you tried to exit the setup, are you sure it didn't?
By chance did you just skip that dialog without reading it?

~Rob
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