[mythtv-users] New HD HomeRun problem

[Brian Wood]

On Wednesday 04 March 2009 18:05:05 Nick Rout wrote:
> On Thu, Mar 5, 2009 at 1:16 PM, greg <greg12866 at nycap.rr.com> wrote:
> > Bob Sully wrote:
> >> David Brieck Jr. wrote:
> >>> On Tue, Mar 3, 2009 at 9:42 PM, Bob Sully <rcs at malibyte.net> wrote:
> >>>> SiliconDust DOES say my power brick needs replacement, so they'll be
> >>>> sending a new one (thanks, Jay!).  While I'm waiting for it to show
> >>>> up, any other ideas?  I find this really odd, since it was working
> >>>> fine last Friday, but not last night, and nothing else has changed.
> >>>>
> >>>> Thanks for the help thus far - Bob
> >>>> --
> >>>
> >>> You've pretty much got it covered. The only thing you can do it wait
> >>> for the
> >>> replacement, or else go and find a universal adapter that will work
> >>> correctly (polarity, voltage, etc).
> >>>
> >>> The same thing happened to me, but the new power adapter only ended up
> >>> working for about a week, then the whole thing happened all over again.
> >>> They
> >>> ended up RMA-ing the whole thing and sending me a new (refurbished)
> >>> one.
> >>
> >> David -
> >>
> >> I think you're probably right.  Hopefully the new power brick will fix
> >> it, but I'm not holding my breath.  How long is the warranty?  Hopefully
> >> my HD-HR isn't out of the warranty period (but my usual luck on these
> >> types of issues would indicate that it is :( )
> >>
> >> Bob
> >
> > Mine was long out of warranty.They sent it to me no questions asked..
>
> Consumer law in this country would require replacement of a faulty
> part (especially where it fails on a systematic way like these do)
> even if the warranty has expired. I imagine your law would require the
> same. Also what company is going to limit a recall to those who are
> still in the warranty period? Marketing madness!

True (mostly) in the US, as you surmised. In the auto business these are 
referred to as "hidden warranties", different from recalls in that no notice 
is sent to the consumer.

Apple does this as well, I once got a $750 logic board replaced for free that 
was years out of warranty on a G5 iMac, because it was a "known problem". I 
had also bought that machine used and told them that, they replaced it 
anyway, Apple does have good customer service.

I would suspect that Hauppague received some sort of settlement from the 
supplier of the failing units (I doubt they built them in-house). The vendor 
may be replacing them on a unit-by-unit basis, or there may have been a 
flat-rate settlement of some sort. Certainly it was not Hauppauge's fault, 
unless they specified it incorrectly and they were blowing up due to 
overload.
-- 
beww
beww at beww.org