[mythtv-users] SA 3250 No Longer Recognized.

[Brad DerManouelian]

On Feb 9, 2009, at 11:36 AM, Batshua bat Yehonatan wrote:

> I had my PVR working PERFECTLY -- for about half an hour.  Then, my  
> cable company did some sort of system update and now Myth doesn't  
> recognize my cable box as a STB.  I have reason to believe the  
> update may have crippled my FireWire ports, but I am unsure since I  
> don't know how to interpret the plugreport results I got.
>
> Given this catastrophic turn of events, what would be the next  
> logical step?  Should I call my cable company, play dumb girl and  
> tell them that they broke my cable box and it doesn't work so I can  
> get one with an uncrippled port?  Should I call them up and tell  
> them straight up that their last system update broke my FireWire and  
> I have a legal right to a working port on my cable box?  Is it too  
> premature to decide between these two choices?  Should I be doing  
> some other tests instead?
>
> Thank y'all so much for your time and patience.

Personally, I would call and say, "I have been using my cable box  
hooked up to my TV's firewire port and it suddenly stopped working.  
This is the only free port I have on my TV. How can I get this to work  
again?"

You will only confuse the person who answers with any more information  
than that - and may even confuse them with that. If they refuse to get  
you a STB with working Firewire, you can then ask to speak with a  
manager. If they refuse, you can quote the FCC ruling that says they  
are legally obligated to give you a box that has a working firewire  
connection. If that doesn't work, you can then threaten to call the  
FCC and file a report against them.

-Brad