[mythtv-users] Comcast Cable Card: Suddenly "No Entitlement"

Gary Buhrmaster gary.buhrmaster at gmail.com
Fri Sep 1 03:45:03 UTC 2023


On Fri, Sep 1, 2023 at 12:16 AM Peter Bennett <pb.mythtv at gmail.com> wrote:
>
> Today I found that the cable card in my Infinitv can no longer receive
> any channels. The message on the Ceton status for the tuner is "No
> Entitlement", even for basic broadcast channels.

> Has anybody else experienced this?

I have not, but I am both in a different region,
and using different equipment (and in Comcastic
land, any/all of those things can matter a lot).

---

By any chance did you recently (up to around a
month ago) change anything in regards to your
account plan (new plan/promo/services?)

No entitlement is what it says, and means that
the CableCARD has not recently received a
proper set of authorizations (CableCARDs
have a grace period of not receiving those
signals, which may be as long as 30 days).

Sometimes the issue is that the signal levels
have gone to crap.  Sometimes the issue is
a change to your account has resulted in the
CableCARD no longer being on the account.
And, sometimes, the CableCARD just dies.
And in the case of InfiniTV cards, sometimes
they go sideways (they run very very hot, and
have been known to go sideways when they
get too hot (if it is an internal card, blow the
dust away, if it is an external device, add a
cooling fan)).

A couple of questions:

* Does your CableCARD show as authenticated/authorized?

* Does your CableCARD signal level appear reasonable
and show a locked OOB

* And (this can be related) does Comcast now
offer 2gb/s service to your specific location (which implies
mid-split, and DAA nodes, and may have impacted
signal levels or proper provisioning, and do you
use a Comcast gateway?)  Comcast is marketing
this as "10G", and it is being rolled out node by
node.

---

If the CableCARD does not show as authenticated
or authorized, but otherwise the OOB shows locked
and good signals you will need to do the dance you
wish to avoid.

If the CableCARD levels are poor, you may
need to get a tech visit before you do anything
else.

If you have a poor quality splitter between
your gateway, and your InfiniTV (and maybe
even if a higher quality splitted depending on
whether the InfiniTV has proper design points)
you can try to replace the splitter, or add a
mid-split HPF to protect your InfiniTV if your
location has been mid-split-ized (no, that is
not a word).

FWIW, CableCARDs do die, and while not
common, it does happen.  Note that last I knew
local stores no longer stock CableCARDs,
so getting a replacement will require having
them order one, or for the tech you have
visit order one, and wait a week or so for
shipment.


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