[mythtv-users] Schedules Direct with incorrect listings

[Robert Kulagowski]

On Sun, Apr 19, 2015 at 6:56 PM, Dick Steffens <dick at dicksteffens.com> wrote:
> On 04/19/2015 04:44 PM, Thomas Mashos wrote:
>>
>> What's the correct way to troubleshoot incorrect listings? I'm trying to
>> watch the blazer playoff games and they are being broadcast on our local NBC
>> channel (KGW) as well as TNT/ESPN. Looking at my listings for the next few
>> days, I see that I'm only showing it on either TNT or ESPN and not the local
>> KGW. I've verified that by going to http://www.zap2it.com/ that it shows it
>> on KGW for tonights game and the next two games (it doesn't go out to when
>> the 4th game is). I've also verified the channel ID on zap2it (20378)
>> matches what I have in the Schedules Direct interface as well as what I have
>> in mythweb.
>
>
> I just had a similar question yesterday. The way to report issues with
> schedules is to log in to Schedules Direct and use a feature there. On their
> (before you log in) contact page is this instruction:
>
> ---------------------------------
> Problems with guide data or lineup information should be submitted via the
> Lineup Support link on the left hand menu. (Available after you log in).
> Using that link to submit Lineup/Guide issues will include some addition
> information we need and route it to the right person.
> ---------------------------------
>
> The form says it could take a week to hear anything, but I heard back in
> about 45 minutes. The problem is still being worked on, but it's nice that
> someone was watching on the weekend.

[Schedules Direct Hat]

We triage tickets as soon as possible. Once the ticket is determined
to be valid, it's sent up to Gracenote and we work with them to get
the schedule updated.

When are the date / times that it should appear on KGW so that I can
check the raw data on the servers?