[mythtv-users] OT: Excellent CustSvc Story

Jim Oltman jim.oltman at gmail.com
Fri Feb 15 22:42:33 UTC 2013


On Fri, Feb 15, 2013 at 4:37 PM, Ben Kamen <bkamen at benjammin.net> wrote:

> Hey All,
>
> I just wanted to send a note about my recent experience with Warner Bros
> Home Video.
>
> Some years ago, I received the Babylon 5 Series on DVD as a gift. I opened
> the set and pretty much went straight to  watching Season 2-5 (skipping
> season 1 and part of 2 - to where the good stuff starts happening).
>
> I was watching the series again recently and realized my season 1 set had
> (2) Disc 5's.
>
> So I was missing the 4 episodes on Disc 4.
>
> I contacted Warner Bros and with surprisingly little fuss considering I
> didn't know where the gift was purchased nor  did I have the receipt, they
> sent me a return shipper so I could send back the season 1 set.
>
> They returned my season 1 set in the mail today (minus the Duplicate Disc
> 5) and included another season 1 box set.
>
> No Muss. No Fuss. No charge.
>
> This is excellent customer service that deserves mention.
>
> Makes buying the DVD's worth it when it supports this level of excellence..
>
> Just wanted to share,
>
>  -Ben


But now you have two crap seasons... :-)
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