[mythtv-users] Comcast CableCard Info

Robert McNamara robert.mcnamara at gmail.com
Thu Sep 15 00:36:03 UTC 2011

On Wed, Sep 14, 2011 at 5:33 PM, Eric Sharkey <eric at lisaneric.org> wrote:
> On Wed, Sep 14, 2011 at 9:52 AM, Robert McNamara
> <robert.mcnamara at gmail.com> wrote:
>> In Comcast terminology, you want to request
>> that they check the provisioning of the CableCard-- have them check a
>> specific channel which is not clearQAM and not showing subscribed (I
>> suggest virtual channel 122 from above). Then request a "DAC Init"
>> and/or a "Grand Slam Init" which should force any necessary firmware
>> upgrades, do pairing, etc.
> I just got off the phone with them.  The person I was speaking to
> wouldn't send the Grand Slam Init signal.  He said it was too powerful
> and could actually blow the whole box (his words).  He tried several
> "softer" init signals, but nothing had any effect and instead insisted
> that the best way to resolve this would be to send a technician to my
> house to configure the card.  I have the appointment on Monday.

Complete bullshit.  CableLabs certified devices are required to
respond properly to any init they send, including a Grand Slam.

Call back, get another person, repeat as necessary.  Note that if
you've called outside of business hours, you've encountered the idiot
night crowd :)


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