[mythtv-users] Comcast CableCard Info

Tom Bongiorno two.bits.11 at gmail.com
Sat Aug 6 06:24:34 UTC 2011


On Fri, Aug 5, 2011 at 10:37 PM, Ronald Frazier <ron at ronfrazier.net> wrote:

> On Fri, Aug 5, 2011 at 10:07 PM, Tom Bongiorno <two.bits.11 at gmail.com>
> wrote:
> > Under ths Conditional Access page, it say "Status: Not Staged".  The Copy
> > Protection page says "Auth Status: Waiting for CP Auth".  Not sure what
> this
> > means, but it doesn't sound good.
>
> Not staged? That's needs to be done before the device can be paired,
> and it can only be done by engineers in the NOC. I think sending a
> tech to your house is gonna do nothing but waste time for both of you.
> I'd try calling comcast back, getting in touch with the engineers and
> let them know your cablecard isn't even staged.
>
> For what it's worth, I found this thread where someone mentions that
> apparently a lot of people are having problems with unstaged cards:
>
> http://forums.comcast.com/t5/XfinityTV-and-Equipment/CableCARD-Ceton-InfiniTV-4-tuner-Win7-Media-Center-does-not/td-p/914313
>
> And also, for what it's worth, I saw someone in the silicondust forums
> having similar issues with their Prime.
>
> --
> Ron Frazier
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>

The CSR and level 2 tech support had no idea was staging or provisioning
was.  I am not holding out much hope for the truck roll.  I am getting the
impression that I may need an engineer to fix the problem and they do not
work on weekends.

-Tom
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