[mythtv-users] Is this HD-PVR dead?

[greg]

David Engel wrote:
> On Wed, Oct 07, 2009 at 12:46:59PM -0700, Robert McNamara wrote:
>   
>> On Wed, Oct 7, 2009 at 12:44 PM, John P Poet <jppoet at gmail.com> wrote:
>>     
>>> David, I had that problem with my C1 -- after using it for ~10 months.
>>> ?I sent it back to Hauppauge and they replaced it with a rev E, which
>>> has worked great.
>>>       
>> Same exact story, also with a C1 (first model, no fan/heatsink on the
>> encoder) and also had a very positive experience with Hauppauge
>> support replacing it right away.
>>     
>
> Mine is a C2 so it has a fan that was supposed to fix the lock up
> problems Did you all call or email Hauppauge support?  I sent a mail
> through their web form before thinking to look for a phone number.
> We'll see what happens.  Thanks for the quick responses.
>
> David
>   
When i sent mine in i did it through e-mail and they were very prompt in 
responding. If i recall turn around was fast also....