[mythtv-users] SchedulesDirect - program (NFL) change, what should I expect in Myth?
rmeden at yahoo.com
Sun Dec 20 08:42:52 UTC 2009
On 12/19/2009 3:18 PM, Dave Richardson wrote:
> So, my BROAD QUESTION (as a SchedulesDirect user) is: What should I expect
> to see (or what should I do) to ensure that my system updates to the best
> information when these kind of "last minute" updates occur????
I don't think we'll ever be able to deal with instant corrections
(presidential speeches, sport runs long, etc). Heck, I don't think the
ATSC guide does that.
Right now the data is updated daily. Zap2it.com is updated more
frequently and we hope to be getting those updates soon. I think 24
hours is a reasonable goal.
Data Quality (including updates) is a constant battle, and probably
always will be.
Schedules Direct does accept these reports, and has a way to report them
to Tribune (sorry, RobertK! :) ). While it is difficult to get things
fixed in time, we do try and certainly get systemic problems fixed. I
remember one case where only the second and fourth showing of "So You
Think You Can Dance" was being flagged as new. The first was a repeat,
but the third should have been "new".
I've been told many times by Tribune's execs we're quite the PITA due
to the volume of our reports. :) They really are good guys and realize
that when we report errors we help their products for everyone. For
some of their customers, it's just a job. We OSS folks are sometimes
fanatics. :) (or we wouldn't spend so much time on our systems). I've
started charting ticket resolution times and things have improved over
these 3 years both in ticket volume and resolution time.
Tribune really does an amazing job considering the volume and volatility
of the data. The data is probably 99.99% correct. It's easy to focus
on problems (and we should to improve), just don't forget how much is
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