[mythtv-users] Data Direct "service"
Brian Guilfoos
mythtv at guilfoos.com
Tue Apr 3 22:45:36 UTC 2007
David Shay wrote:
> "We are aware of this and are working to fix it" . That was all the
> message from "labsadmin" said.
There was a guide bug with TiVo earlier this year, and now that I've
finally got a stable, reliable MythTV setup (and my
slow-to-accept-change wife finally warming to it), and BAM - guide data bug.
Grr. This bug is a real problem for me. The whole point of a DVR is
that I don't have to care about when something is on and if it's a new
episode or not. What a pain.
> This was in the same thread that you were locked out of, pretty much in
> response to someone who asked if anyone from DataDirect was monitoring
> the thread, and who pointed out this wasn't a specific myth problem, and
> gave an example of the Jay Leno show this week. The thread has also
> since been locked.
I love it. Nothing quite like pissing off the customer by refusing to
let him/her vent. Admit a problem, inform that you are trying to fix
it, and allow users to blow off a little steam. Brownshirting it and
locking critical threads will just push customers towards critical mass
more quickly.
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