[mythtv-users] An option for watching tv

Steve Hodge stevehodge at gmail.com
Fri Dec 1 23:00:41 UTC 2006

On 12/2/06, Jeff Wormsley <daworm at comcast.net> wrote:
> Personally, I don't mind the channel changes.  My wife is the one that
> hates it.  What bothers me instead, and makes me reply yet again when I
> know it is pointless, is how mad the condescending attitude of so many
> people here makes me.  People wonder why there is such a problem with
> getting Linux on the desktop?  The problem is exactly what you see in
> this mailing list.  The support is by other users, and too many other
> users have exactly this sort of poor attitude to the new guys or even
> the experienced ones who have questions, and they drive people away.
> Microsoft might ignore you, but they don't call you an idiot to your face.

Ok, now look at it from the other point of view. I've been here maybe 18
months and I've seen this exact same discussion over and over again -
probably at least 6 times in that period. And every time it's the same:
1. Some user complains that channel changes are too slow (often in a
condescending way, e.g. "MythTV is crap because my channel changes take too
2. The responses explain the situation with varying degrees of politeness.
Channel changes are slow because:
a. Many/most experienced users/devs don't use live TV so it's not a problem
for them
b. The problem is not trivial to fix
c. If you care so much, fix the issue
d. Or put a link to xawtv (or whatever) in the menus
3. Mostly this doesn't satisfy the people who have a problem with channel
changes and the whole thing disintergrates into "it's a huge problem" vs
"then fix it".

It's frustrating seeing this over and over again. It's frustrating when
users who have been given an awesome piece of software for free seem to
demand that other people should happily spend their time fixing issues they
don't have (or don't care about). It's frustrating when people seem to have
the attitude that people here have some sort of duty to promote MythTV and
provide good customer service. I'm happy to help anyone I can, but it's not
my job. Microsoft may well provide better support, but you pay for it. So if
you want better customer service for MythTV, find someone you can pay to
provide that service.

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