[mythtv-users] Time Warner & Firewire

Mario Limonciello mario.mailing at gmail.com
Mon May 16 18:32:18 UTC 2005

Tom E. Craddock Jr. wrote:

> Mario Limonciello wrote:
>> Tom E. Craddock Jr. wrote:
>>> Mario Limonciello wrote:
>>>> Tom E. Craddock Jr. wrote:
>>>>> Howdy,
>>>>> Had similar problems as well with TimeWarner/Brighthouse in Tampa Bay
>>>>> last year when I first wanted to get a 1394 box;  only way I got it
>>>>> was by going to the local office and waiting for about an hour in
>>>>> their lobby till I got a manager who knew what I was talking
>>>>> about.  I
>>>>> wouldnt trust that the tech tommorrow will bring a 1394 tech (they
>>>>> work on sundays up there?)  I just recently started as a cable
>>>>> installer for Brighthouse down here, and I can tell you at least from
>>>>> my experience, none of the contractors are aware of the 1394 box
>>>>> because TimeWarner/Brighthouse doesnt make us aware of it.  Hecked, I
>>>>> even asked the managers at 2 of the offices that all of the
>>>>> contractors for the county I work in about the 1394 box, and they had
>>>>> no idea about it; when I asked why they didnt being in such a
>>>>> position, I was told (by thier manager) that since it was such a
>>>>> specialty item TimeWarner/BH wont/doesnt go out of thier way to make
>>>>> them available (ie make the customer come to the local office to pick
>>>>> it up).  Weve been instructed to tell any customer that wants one to
>>>>> go to thier local office and speak to a customer service rep or
>>>>> office
>>>>> manager to get one.
>>>>> So best advice, go and camp out in thier office till you get the box
>>>>> in hand that you want.
>>>>> Tom
>>>> Well I guess I have to figure out where that local office is now.  The
>>>> only places actually posted on the TW website seem to be the customer
>>>> care centres.
>>>> Further, looking the box they gave me is a Explorer 3250HD.  It "does"
>>>> come in a firewire variation, just I obviously didn't get it. 
>>>> Which box
>>>> did you eventually end up getting from them?  An 8000 or 8300
>>>> series DVR
>>>> box?  I'm planning on printing out some pics of these boxes with the
>>>> firewire ports to show the tech tomorrow.  I'm still pretty surprised
>>>> myself they work sundays, but hell I won't argue.  Not to intrude, but
>>>> Tom - Being an installer for them, do you have any contacts up here
>>>> you
>>>> could help me pull strings with now?  I'd really hate to have to go
>>>> through too many hoops getting this going, I'm only living in the area
>>>> for 3 months, but still want to beable to enjoy summertime HD from
>>>> myth :)
>>> Mario,
>>> I ended up with the 3250HD w/1394.  Now, they dont make that exact
>>> model available in all areas, but they will have SOME vs of a digital
>>> cable box w/1394 avail (could very well be the 3250HD w/1394, just
>>> dont want to say that it will be for sure, as I cant).
>>> Unfortunately, no I dont have any contacts up there.  I am just a
>>> subcontractor for a ANOTHER company that subs the work from
>>> TimeWarner/Brighthouse.
>>> When I say local office, I mean the office where you can pay your
>>> bill, and they should also have hardware (cable boxes, DVRs, Cable
>>> Modems etc) there as well.  If no one at the counter can help you
>>> (which they wont), tell them youll be sitting in thier lobby and they
>>> need to find someone that knows what your talking about, as if they
>>> dont you will be filing a complaint with the FCC for non-conformance;
>>> make sure you mention once again theyve had almost a year since the
>>> regulation when into effect. If the office youve been going to is no
>>> help, they SHOULD have another office somewhere in your area.  Either
>>> go to one of them, or call them up.
>>> Tom
>> Okay, if the office is open tomorrow, I'll head there tomorrow.  If not,
>> I'll head during my lunch break from work on Monday.  I'm also
>> considering grabbing one of these 3250HD's off ebay, only 30 or 60 bucks
>> or, and then I never have to deal with this headache no matter what
>> cable company I'm with down the road (Several moves up ahead).
> Wont work for TimeWarner/BH.  You have to get the cable box from the
> cable co.  The cable box has to be approved to run on their network,
> and they will only authorize boxes they distribute.
> Tom
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Okay, here is a small update as for what happened in my situation for
the curious.

I headed into the local office this morning.  The lady there was
familiar with what a firewire port was, but said she didn't have any
boxes with them.  I explained to her it was a regulation, and then she
told me that she plain old didn't have any here.  She showed me the room
with all of the boxes, and she looked to be right.
I told her that if she couldnt get a box for me, then I'll have to get
the FCC involved here.  At that point she called someone.  About 20
minutes later she came back and told me that a box is on order for me. 
It should arrive tomorrow afternoon, but she'll call me when it gets in. 
We'll see what happens next :)

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