[mythtv-users] FIOS copy protecting national Fox channels

[Gary Buhrmaster]

On Wed, Jul 15, 2015 at 12:44 AM, David Engel <david at istwok.net> wrote:
> ... I'm not sure he really understands the issue with the CCI bits.

It is a rare (first level) CSR that understands the engineering at that level,
although the better ones know enough to refer you to someone who
does.  And there is always the magic word to escalate to someone
who knows at least two programming languages: https://xkcd.com/806/ :-)

>  When I answered that the problem still persists, he wondered if
> there was something more he needed to do to configure my cablecards.

And the answer is no, this is a headend engineering issue.  The
CSRs that you talk to have no way to configure that equipment.
With FIOS, it probably means one of their two Super HeadEnds,
although it might be at one of their regional Video Hub Offices.

> If he hasn't escalated the problem to someone who knows about CCI yet,
> hepefully he eventually will when I keep reporting that the problem
> still exists.

If you cannot make progress, you may want to try the Verizon Direct
forums.  There are claims you get a slightly more technical level of
support there (of course, as always, your experience will vary).

Good luck.