[mythtv-users] Myth, Charter, Prime, no channels UP!

[Bert Haskins]

On 2/1/2015 5:00 PM, Gary Buhrmaster wrote:
> On Sun, Feb 1, 2015 at 8:52 PM, Bert Haskins <bhaskins at chartermi.net> wrote:
> ....
>> Under WMC I can now get many, many channel listings but selecting any channel gives
>> " Subscription Required"
>> Please note the above cablecard status.
>> Charter claims that they have done all that they can do!!!
> Just to be sure, when you look at the logs, do you
> see something equivalent to:
>
> 19700101-00:00:00 System: reset reason = power on
> 19700101-00:00:00 CableCARD: USB device 07B2:6002 connected
> 19700101-00:00:00 CableCARD: Tuning Resolver connected
> 19700101-00:00:01 CableCARD: M-CARD inserted
> 19700101-00:00:03 System: network link 1000f
> 19700101-00:00:04 System: ip address obtained: ###.###.##.## / ###.###.###.##
> 19700101-00:00:06 CableCARD: Motorola card (0000:0265)
> 19700101-00:00:06 CableCARD: authentication status: authentication in progress
> 19700101-00:00:06 CableCARD: authentication status: authentication
> success, validation success
> 19700101-00:00:31 CableCARD: Tuning Resolver downstream status: success
> 19700101-00:00:31 CableCARD: Tuning Resolver upstream status: success
> 19700101-00:00:31 CableCARD: Tuning Resolver authentication status: success
> 19700101-00:00:31 CableCARD: Tuning Resolver operational status: initializing
> 20150131-01:01:01 CableCARD: time changed from Thu Jan 01 00:00:41
> 1970 to Tue Jan 31 01:01:01 2015
> 20150131-01:01:01 CableCARD: Tuning Resolver operational status: ready
>
>
> If some of the lines do not indicate success, or ready,
> then no matter what Charter thinks, you are not
> actually validated (both the CableCARD and the
> Tuning Resolver need to show authenticated).
>
> However, to be honest, the "subscription required"
> sounds like a classic (well known) problem
> that indicates there is one more step to do by Charter.
>
> Motorola (Arris) franchises tend to enable channels
> (actually, usually, the tier you subscribe to) in a two
> step process.  First is the account.  The account needs
> to have the channels to be able to receive them.  The
> other is the card itself.  If the card does not have the
> channels enabled you get the "subscription required"
> message even if your account has the correct information.
> Sometimes this enabling of the card channels is hidden
> behind the covers of the interface that a CSR enters the
> data into and they never know about it.  Sometimes it is
> an explicit step they they have to perform (and can either
> forget, or mistype the data).
>
> What I would try to do is to call Charter, with your
> WMC screen available, get to the CableCARD
> desk, and tell them the card is shown as validated,
> but that are not getting your subscribed channels.
> That (at least for some other operators) is the term
> that they recognize means that the card is not
> properly provisioned(*).
>
> Most CSRs are far more likely to know what WMC
> is than MythTV, so being able to report the messages
> you get on WMC is the way to have the conversation
> (and some have a script they can ask about and work
> with).
>
> Good luck.
>
>
>
>
> (*) Sometimes, if the card is in a "unusual" state
> inside their system they have to delete it entirely
> from your account, delete it from their system
> inventory, and then re-enter it, and start over.  That
> usually means the card was not properly entered
> originally, or sat in some corner of some pile and
> expired inside their system.
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System appears to be up and running and yes, Charter fixed on their end....
Friday the CSR said that they had done all that they could do.
Now to try to get it working  under Myth and Kodi.
Your advice was right on the money.
Thanks very much for your help.

-- Bert