[mythtv-users] Recent Drive Purchase from Newegg -- (10x, WD2002FAEX-0)

[Keith Pyle]

On Thu, 26 May 2011 13:19:03, Daniel Kristjansson wrote:
>
> On Thu, 2011-05-26 at 08:12 +0100, Alex Butcher wrote:
>> > On Wed, 25 May 2011, Ben Kamen wrote:
>> > I keep hearing reports of poor HDD packaging by Newegg; I'm amazed their
>> > failure rates aren't totally killing their margins. If I lived in the US, I
>> > wouldn't buy my HDDs from Newegg based on these repeated reports.
> I've bought many drives from Newegg, and at least in recent memory
> they were all packed pretty well. Newegg is huge they probably sell
> more than all the UK tech companies put together, there are bound
> to be _some_ QC issues.
>
> -- Daniel
Buyer beware when purchasing from Newegg...

Earlier this year, I purchased two drives from them.  Their packing was
similar to that previously described: a single layer of bubble wrap
taped around the drive and placed in a similarly sized cardboard box. 
One drive worked properly and the other was DOA.  I naively followed
their RMA process and sent the DOA drive back (at my expense, of course
- so factor return costs into your total cost of ownership).  They
refused to replace the drive since they found a tiny indentation on the
bottom edge of the SATA connector, which they asserted was indication
that I had damaged the drive.  I'm fairly experienced with drives and
had not mishandled it in any way.  Regardless, their return policy
allows them to refuse any replacement if they claim an item is damaged. 
Because of the way the policy is worded, it is assumed that the item
left their facility in perfect condition and *any* damage is the
purchaser's fault.  This would include anything that happened during
shipping.  Obviously, there is no way to disprove their assertion.

I did finally get them to replace the drive after a number of
frustrating contacts and letting them know I was prepared to involve my
credit card company and the State Consumer Protection division.  Newegg
is no longer on my supplier list.

Keith
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