[mythtv-users] Comcast STB upgrade breaks firewire channel changing

[Tom Bongiorno]

On Tue, Mar 15, 2011 at 12:36 PM, Christopher Meredith
<chmeredith at gmail.com> wrote:
>
>
> On Tue, Mar 15, 2011 at 11:17 AM, Nasa <nasa01 at comcast.net> wrote:
>>
>> ----- "Eric Sharkey" <eric at lisaneric.org> wrote:
>>
>> > On Tue, Mar 15, 2011 at 11:17 AM, Nasa <nasa01 at comcast.net> wrote:
>> > > So does anyone have any other suggestions for Chris and I?  I am
>> > stuck
>> > > the same why he is...
>> >
>> > Did you try contacting Comcast customer support?  (Long shot, I
>> > know...)
>> >
>> Yeah went something like...
>>
>> > Hello, my name is ABC how may I help you?
>>
>> Yeah, I have been using firewire...
>>
>> > What is firewire?
>>
>> Next
>>
>> > Hello, my name is XYZ how may I help you?
>>
>> Yeah, I have been using  firewire...
>>
>> > The boxes have firewire ports?
>>
>> Next
>>
>> > Hello, my name is YYY how may I help you?
>>
>> Yeah, I have been using firewire...
>>
>> > Those ports never actually worked...
>>
>> Next
>>
>> > Hello, my name is XXX how may I help you?
>>
>> Yeah, I have been using !@#$ firewire...
>>
>> > We never supported those ports...
>>
>> NEXT
>>
>> > Hello, my name is EFZ how may I help you?
>>
>>
>> Yeah, I have been using !@#$ firewire...
>>
>> > we don't support those ports...
>>
>> Click
>
> I just had one of those conversations.
> "How can I help you?"
> "I'd like to talk to someone who knows technical details about the firewire
> ports on the Cisco STBs."
> "Did you say firewire? That's funny..."
>
> Here's the log of my chat session:
>
> http://pastebin.com/vcEyAn6d
>
> Looks like IR blasting is in my future.
>
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>
>

There is no chance of getting anywhere when calling 1-800-COMCAST.
You need to escalate the issue at a corporate level.  Call the Comcast
headquarters in Philadelphia and express your frustrations.  They were
over-the-top nice to me and made sure they got me in contact with the
correct people within a couple days.  They would call me at least once
a day with updates.  That is how I got them to correct the copy
protection flags in my area.