[mythtv-users] Comcast STB upgrade breaks firewire channel changing

[Christopher Meredith]

On Tue, Mar 15, 2011 at 11:17 AM, Nasa <nasa01 at comcast.net> wrote:

>
> ----- "Eric Sharkey" <eric at lisaneric.org> wrote:
>
> > On Tue, Mar 15, 2011 at 11:17 AM, Nasa <nasa01 at comcast.net> wrote:
> > > So does anyone have any other suggestions for Chris and I?  I am
> > stuck
> > > the same why he is...
> >
> > Did you try contacting Comcast customer support?  (Long shot, I
> > know...)
> >
> Yeah went something like...
>
> > Hello, my name is ABC how may I help you?
>
> Yeah, I have been using firewire...
>
> > What is firewire?
>
> Next
>
> > Hello, my name is XYZ how may I help you?
>
> Yeah, I have been using  firewire...
>
> > The boxes have firewire ports?
>
> Next
>
> > Hello, my name is YYY how may I help you?
>
> Yeah, I have been using firewire...
>
> > Those ports never actually worked...
>
> Next
>
> > Hello, my name is XXX how may I help you?
>
> Yeah, I have been using !@#$ firewire...
>
> > We never supported those ports...
>
> NEXT
>
> > Hello, my name is EFZ how may I help you?
>
>
> Yeah, I have been using !@#$ firewire...
>
> > we don't support those ports...
>
> Click
>

I just had one of those conversations.
"How can I help you?"
"I'd like to talk to someone who knows technical details about the firewire
ports on the Cisco STBs."
"Did you say firewire? That's funny..."

Here's the log of my chat session:

http://pastebin.com/vcEyAn6d

Looks like IR blasting is in my future.
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