[mythtv-users] Seattle Times: Comcast to encrypt basic cable QAM channels

[Christopher Meredith]

On Tue, Sep 15, 2009 at 8:15 AM, Eric Ladner <eric.ladner at gmail.com> wrote:
> On Mon, Sep 14, 2009 at 2:40 PM, Eric Sharkey <eric at lisaneric.org> wrote:
>> On Mon, Sep 14, 2009 at 3:05 PM, Eric Ladner <eric.ladner at gmail.com> wrote:
>>> On Mon, Sep 14, 2009 at 1:56 PM, David Brodbeck <gull at gull.us> wrote:
>>> [snip]
>>>> '"We're still on track to encrypt, definitely, by the end of the year,"
>>>> spokesman Steve Kipp said Friday.'
>>>
>>> Vote with your dollars, people...
>>
>> Being proactive here may be better than being reactive.
>>
>
> Companies are rarely swayed by dissatisfied customers who keep
> faithfully paying their bill hoping things will change.

I read a few months ago that Comcast's new VP of customer service (or
whatever) is trolling blogs looking for dissatisfied customers, and
people who have posted horror stories on their blogs have been
contacted and their problems addressed. Don't know how widespread it
is, but it couldn't hurt.