[mythtv-users] "get the sources and fix it yourself"

[Bearcat M. Sandor]

I agree with all that you say below. However, it's attitude that i've run
into behind RTFM that i object too.  I donno, perhaps i've just had the
misfortune to run into the jerks.

I'm not talking about the following:
WhinyUser: "My mythweb doesn't work. Help!...Hello...anyone here...why
won't anyone help me..."
That's just irritating.

I am talking about:

User: "When i try to delete a program in mythweb i get the following php
error [insert long error here]. Is this a known bug? There is no bug list
available."

Dev: "The error told you it was in module x, go fix it yourself"

User: "If i knew php i would do so. The archives don't list anyone else
with this bug. Besides, i'm not a programmer and i'm not going to spend
the next 100 days learning php to fix a bug that may be fixed by the time
i do so, and i thought you'd want to know about it anyway."

*Dev pushes a button and User falls into a pit lined with razor sharp,
empty Vista cartons*

Personally i don't see why anything other then WhinyUser deserves a sharp
retort of RTFM.

> On Sep 27, 2007, at 2:06 PM, jedi at mishnet.org wrote:
>
>>> Asking for help is a measure of one's commitment to solving a
>>> problem. If
>>> anything it shows that there is commitment.
>>>
>>> Not everyone is at the same level of competence when it comes to
>>> computers
>>> and bug resolution.
>>
>>     That is what the documentation is for.
>>
>>     Ignorant of something? Crack open a book.
>>
>>     It might not magically turn you into a guru but you are bound to
>> become aware of some of the gotchas and what you might need to ask or
>> what information you might need to provide to the guru.
>
> I have to agree. No one is born with the information required to post
> a patch or resolve a bug. You can either take the time to learn how
> to do it or you can wait until someone else who has already put that
> effort in finds it important enough to do it. What you're not allowed
> to do is complain that you don't want to put the time into learning
> and expect someone else to take the time out of their lives to do it
> for you. That's just rude.
>
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