[mythtv-users] MyBlaster

[Brian Wood]

On Mar 23, 2007, at 6:50 AM, ryan patterson wrote:

>
>
> Too bad the MyBlaster was the only irblaster I could get to learn  
> my STB's remote.  But given my experience with their customer  
> service I can see why they are closing.  They did take care of me  
> in the end.  But getting there took way too long.
>

Unfortunately designing and producing a product is the easy part,  
supporting the purchasers and keeping the lawyers and accountants at  
bay is usually *much* more complicated.

No matter how many times you say "as is", or "unsupported" once you  
take somebody's money you have assumed all sorts of responsibilities  
in their eyes, and even free and open-source software gets criticized  
for not doing what the "non-buyer" expected.

This is why I wouldn't go anywhere near trying to "sell" a Myth  
system, for any price.

There is not enough money on this planet to get me to answer phone  
calls from folks who have to be asked "have you plugged in the  
machine?" , but I will bend over backwards to help somebody who seems  
to at least be trying to help themselves.

It''s a funny world I guess. As Horace Walpole, the fourth Earl of  
Orford, said: "The world is a comedy to those who think, a tragedy to  
those who feel".

Brian Wood
beww at beww.org



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