[mythtv-users] Cox Communications has turned off Firewire output

[Tom Greer]

On 8/28/07, Bob Sully <rcs at malibyte.net> wrote:
>
> Well, I'm glad you have made progress with Cox.  @#$%^&! Time Warner Cable
> out here in Los Angeles cut off Firewire back in January.  It seems that
> they're using the same coders.  :-(
>
> Anyway, I have two tuner cards in my Myth box but would love to have
> Firewire back - even if all I get is the same unencrypted channels I get
> on the raw cable (which is what I got before).  It'd be nice to get all
> the HD channels I pay for, though.  Were you getting those with Cox before
> they cut you off?
>
> Bob


I was receiving everything except premium and pay-per-view.  In other words,
I was getting all of the analog cable channels, all of the digital cable
channels and all of the HD channels (including local OTA channels plus TNT,
Mojo, Discovery, etc).

If Time Warner is not providing you with a set-top box that provide IEEE1394
compliant firewire output, then I would find out which executive is
responsible for regulatory compliance and contact them in writing to
complain.  The FCC will direct you to also seek relief from the local
government organization who licenses them.  Apparently, they are responsible
to ensure compliance with FCC regulations.  So LA must have a group who
selects, approves and oversees cable provider(s).  Complain to them and the
FCC at the same time and copy both on the correspondence to the other.

After getting the party-line from the local customer support supervisor that
stated clearly that firewire output had been intentionally disabled, and
then writing calmly and professionally to their regulatoy compliance
executives and managers, Cox has been very quick to agree that they have an
obligation to provide firewire output on the set-top boxes.

In my last home, I had Time Warner as my Cable TV and Internet provider.  I
can tell you that Cox Communications is worlds better.  They have always
been easy to contact, responsive and professional.

Tom
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