[mythtv-users] Data Direct "service"

[David Brodbeck]

Brian Guilfoos wrote:
> I love it.  Nothing quite like pissing off the customer by refusing to
> let him/her vent.  Admit a problem, inform that you are trying to fix
> it, and allow users to blow off a little steam.  Brownshirting it and
> locking critical threads will just push customers towards critical mass
> more quickly.
>   

Well, except "customers" implies that we're paying something for the
service.  We're not, so we have to content ourselves with whatever
they're generous enough to provide.  It makes for a lopsided power
arrangement.