[mythtv-users] Re: Wife Acceptance Factor question: dealing with crashes

[Donavan Stanley]

On Wed, 20 Oct 2004 18:57:38 -0400, Michael J. Sherman
<msherman at dsbox.com> wrote:
> 
> Ok, now this is just getting ridiculous.  How are new users going to
> start to use and love MythTV when all you do is mock them when they
> report problems?   There is a better way to deal with new users and
> the fact that they don't include a backtrace, etc.

*sigh* here we go again.   Someone doesn't bother to RTFM and because
the developers, who have put countless hours of their own time writing
code, and helping those that DO RTFM and submit proper bug reports are
the bad guys...  I think that if you look back over the interactions
between devs and users you'd see that the folks that demonstrate that
they can follow simple directions get good responses from the
developers, those that don't get negative responses.



 
> All the effort you took to write up that junk could have been directed
> at a meaningful post on how to capture traces using gdb, or a simple
> direction to read the section of the docs that covers it.

Ever stop to consider that the dev team has done that COUNTLESS times.
 Ever consider that if the user base could take a few moments to try
to help themselves by reading the documentation or searching the
mailing list they wouldn't need "meaningful posts"?