[mythtv] trac reporting

Michael T. Dean mtdean at thirdcontact.com
Sat Sep 23 10:49:19 UTC 2006


On 09/23/06 04:41, Anduin Withers wrote:

>>Is MythTV bug reporting facility at http://cvs.mythtv.org/trac?
>>
>Yes.
>
>>It is not linked from MythTV.org website. Anyone who wants to contribute
>>error reports must google for it. Is that intentional?
>>    
>>
>It takes two clicks from the main page to get there. The wiki is also
>searchable with pages like "Bug Tracking System".
>  
>
...

>Your ticket was closed because it isn't a bug. What you describe was covered
>back when 0.19 was released (both in the release notes and many times on the
>mail lists).
>  
>
And, had you clicked on the link to the Wiki from the MythTV.org website 
then on the Frequently Asked Questions link, you would have found an 
entire section of the FAQ devoted to explaining why what you reported as 
a bug isn't a bug.

One might expect that if it's easier to find the Wiki/Documentation from 
the MythTV main page than it is to find the bug database, users would be 
more likely to read the documentation and find out that what they 
thought was a bug isn't before reporting that "bug."  Unfortunately, 
though, it seems that once someone gets the idea that something is a 
bug, they're so focused on finding the bug database so they can report 
the "bug" that they miss everything else...

Mike



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