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<div class="moz-cite-prefix">On 8/31/23 23:45, Gary Buhrmaster
wrote:<br>
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<blockquote type="cite"
cite="mid:CAMfXtQz9MFm0DicqquCtkwGZKkQNz4=fNaPW+qQ_5aewj6tYoQ@mail.gmail.com">
<pre class="moz-quote-pre" wrap="">On Fri, Sep 1, 2023 at 12:16 AM Peter Bennett <a class="moz-txt-link-rfc2396E" href="mailto:pb.mythtv@gmail.com"><pb.mythtv@gmail.com></a> wrote:
</pre>
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<pre class="moz-quote-pre" wrap="">
Today I found that the cable card in my Infinitv can no longer receive
any channels. The message on the Ceton status for the tuner is "No
Entitlement", even for basic broadcast channels.
</pre>
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<pre class="moz-quote-pre" wrap="">
</pre>
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<pre class="moz-quote-pre" wrap="">Has anybody else experienced this?
</pre>
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<pre class="moz-quote-pre" wrap="">
I have not, but I am both in a different region,
and using different equipment (and in Comcastic
land, any/all of those things can matter a lot).
---
By any chance did you recently (up to around a
month ago) change anything in regards to your
account plan (new plan/promo/services?)
</pre>
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<p>No - the only thing was delete one email address and change
another (because of the huge amount of spam). I did this entirely
through the web site.</p>
<p>The web site still shows my equipment as being a cable card.</p>
<blockquote type="cite"
cite="mid:CAMfXtQz9MFm0DicqquCtkwGZKkQNz4=fNaPW+qQ_5aewj6tYoQ@mail.gmail.com">
<pre class="moz-quote-pre" wrap="">
No entitlement is what it says, and means that
the CableCARD has not recently received a
proper set of authorizations (CableCARDs
have a grace period of not receiving those
signals, which may be as long as 30 days).
Sometimes the issue is that the signal levels
have gone to crap. Sometimes the issue is
a change to your account has resulted in the
CableCARD no longer being on the account.
And, sometimes, the CableCARD just dies.
And in the case of InfiniTV cards, sometimes
they go sideways (they run very very hot, and
have been known to go sideways when they
get too hot (if it is an internal card, blow the
dust away, if it is an external device, add a
cooling fan)).
</pre>
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I have a fan under it and it feels cool.<br>
<p>According to the status page:<br>
Temperature: 33.6 C</p>
<blockquote type="cite"
cite="mid:CAMfXtQz9MFm0DicqquCtkwGZKkQNz4=fNaPW+qQ_5aewj6tYoQ@mail.gmail.com">
<pre class="moz-quote-pre" wrap="">
A couple of questions:
* Does your CableCARD show as authenticated/authorized?</pre>
</blockquote>
Card Authorization: <span style="color: rgb(0, 0, 0); font-family:
Verdana, Helvetica, Arial; font-size: medium; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: 400; letter-spacing: normal; orphans: 2; text-align:
start; text-indent: 0px; text-transform: none; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space:
normal; background-color: rgb(221, 226, 230);
text-decoration-thickness: initial; text-decoration-style:
initial; text-decoration-color: initial; display: inline
!important; float: none;">Validated, validation message is
received, authenticated, and the IDs match those in the current
binding</span>
<blockquote type="cite"
cite="mid:CAMfXtQz9MFm0DicqquCtkwGZKkQNz4=fNaPW+qQ_5aewj6tYoQ@mail.gmail.com">
<pre class="moz-quote-pre" wrap="">
* Does your CableCARD signal level appear reasonable
and show a locked OOB
</pre>
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<p>Signal Level: 1.7 dBmV<br>
Signal To Noise Level: 39.9 dB<br>
</p>
<p>Out Of Band Frequency: 104.250 Mhz<br>
Out Of Band Carrier Lock: Locked<br>
Out Of Band MER: 35 db/10</p>
<p>I don't know if this is good or bad.<br>
</p>
<blockquote type="cite"
cite="mid:CAMfXtQz9MFm0DicqquCtkwGZKkQNz4=fNaPW+qQ_5aewj6tYoQ@mail.gmail.com">
<pre class="moz-quote-pre" wrap="">
* And (this can be related) does Comcast now
offer 2gb/s service to your specific location (which implies
mid-split, and DAA nodes, and may have impacted
signal levels or proper provisioning,</pre>
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They offer up to GIGABIT EXTRA 1200 Mbps. I have CONNECT MORE 200
Mbps<br>
<blockquote type="cite"
cite="mid:CAMfXtQz9MFm0DicqquCtkwGZKkQNz4=fNaPW+qQ_5aewj6tYoQ@mail.gmail.com">
<pre class="moz-quote-pre" wrap=""> and do you
use a Comcast gateway?) </pre>
</blockquote>
I have my own cable modem<br>
<blockquote type="cite"
cite="mid:CAMfXtQz9MFm0DicqquCtkwGZKkQNz4=fNaPW+qQ_5aewj6tYoQ@mail.gmail.com">
<pre class="moz-quote-pre" wrap=""> Comcast is marketing
this as "10G", and it is being rolled out node by
node.
---
If the CableCARD does not show as authenticated
or authorized, but otherwise the OOB shows locked
and good signals you will need to do the dance you
wish to avoid.
If the CableCARD levels are poor, you may
need to get a tech visit before you do anything
else.
If you have a poor quality splitter between
your gateway, and your InfiniTV (and maybe
even if a higher quality splitted depending on
whether the InfiniTV has proper design points)
you can try to replace the splitter, or add a
mid-split HPF to protect your InfiniTV if your
location has been mid-split-ized (no, that is
not a word).
FWIW, CableCARDs do die, and while not
common, it does happen. Note that last I knew
local stores no longer stock CableCARDs,
so getting a replacement will require having
them order one, or for the tech you have
visit order one, and wait a week or so for
shipment.
</pre>
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<p>Thank you for the detailed reply.<br>
</p>
Peter<br>
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