<div class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><br>On Mon, Feb 18, 2013 at 2:44 PM, Tom Culpepper <<a href="mailto:tculpepp@gmail.com" target="_blank">tculpepp@gmail.com</a>> wrote:<br>
> So after a few days of back and forth with comcast trying to get my<br>
> CableCARD up and running in my InfiniTV I finally got someone who was<br>
> actually very helpful and may have my solution.<br>
><br>
> It turns out there is a known issue (documented in the comcast database<br>
> anyway) with InfiniTV4 pcie and USB cards and all Cisco/Scientific Atlanta<br>
> cable cards. Everything will activate and pair properly, but you will never<br>
> get a channel list.<br>
><br>
> Comcast's official info on this says to open a ticket with Ceton and they<br>
> have the fix.<br>
><br>
> I have a ticket open, but I haven't heard back yet. I will update this as<br>
> to whether or not it was valid info.<br>
><br>
> Just thought I would share some for anyone else beating their head against<br>
> the wall trying to make this work.<br>
><br>
> -tom<br>
><br>
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><br>
<br>
Uhh, sounds a bit fishy to me. I've been running my Ceton for nearly 2<br>
years on a "Cisco (Scientific-Atlanta)" cablecard without a problem.<br>
I've tested every version of the firmware, and every version of the<br>
driver except the latest. I'd say it may be a Comcast specific issue,<br>
except that I know dozens of Comcast users who have had no problems.<br>
Could be that comcast rolled out a borked update, but I doubt it.<br>
Could be some other new issue, like maybe a Windows 8 specific<br>
problem.<br>
<br>
Almost sounds to me like a CSR had no clue what the problem was,<br>
decided your call was eating into his time to much, and found a<br>
creative way to make you someone else's problem. But I'll be curious<br>
to hear what Ceton says. If you don't get a response from them<br>
tomorrow, try contacting their <a href="mailto:inux@cetoncorp.com" target="_blank">inux@cetoncorp.com</a> email address.<br>
They've always been pretty responsive.<br>
<br>
P.S. While it's possible he (or you) may have stated it incorrect, if<br>
it really is the case it's not getting a channel map, you can verify<br>
that. Go to the card's web interface, CableCard tab, and at the bottom<br>
is "Number of Channels" and Channel Maps Received". And if you click<br>
on the "Number of Channels" link, you can see the channel map data.<br>
<br>
<br>
--<br>
Ron Frazier<br>
<br><br>
*********************************************<br>
</blockquote></div>Ron</div><div class="gmail_extra">you could be right on that, I'm far from an expert. What I can say for sure is that the card was not getting a channel map (that was confirmed several times from the card's interface page, it showed 0 channels and 0 channel maps)</div>
<div class="gmail_extra"><br></div><div class="gmail_extra">Between now and when I sent the original message I have gotten the card to work properly. I managed to get the card installed temporarily in a windows box and update the firmware on the card from 1.1.8.7 (What it came with) for 1.2.2.6. Once the firmware was updated I had a channel map within minutes and all has been well since.</div>
<div class="gmail_extra"><br></div><div class="gmail_extra">I did get a reply from Ceton asking me to run the card through the windows diagnostic program, but since I didn't have the windows box around anymore I had not replied yet. I will contact them through their linux address and try to run to ground if this was in fact an issue, or a comcast CSR shifting blame.</div>
<div class="gmail_extra"><br></div><div class="gmail_extra">Now that it is working, it's been a great card, although I am now trying to work with comcast to change the 180 channels they have marked as copy once (thanks for that scan tool by the way, I uploaded my results) back to the copy freely they say they should be.</div>
<div class="gmail_extra"><br></div><div class="gmail_extra">-tom</div>