On Sat, Aug 6, 2011 at 11:36 PM, Steven Adeff <span dir="ltr"><<a href="mailto:adeffs.mythtv@gmail.com">adeffs.mythtv@gmail.com</a>></span> wrote:<br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div class="im">On Fri, Aug 5, 2011 at 10:37 PM, Ronald Frazier <<a href="mailto:ron@ronfrazier.net">ron@ronfrazier.net</a>> wrote:<br>
> On Fri, Aug 5, 2011 at 10:07 PM, Tom Bongiorno <<a href="mailto:two.bits.11@gmail.com">two.bits.11@gmail.com</a>> wrote:<br>
>> Under ths Conditional Access page, it say "Status: Not Staged". The Copy<br>
>> Protection page says "Auth Status: Waiting for CP Auth". Not sure what this<br>
>> means, but it doesn't sound good.<br>
><br>
> Not staged? That's needs to be done before the device can be paired,<br>
> and it can only be done by engineers in the NOC. I think sending a<br>
> tech to your house is gonna do nothing but waste time for both of you.<br>
> I'd try calling comcast back, getting in touch with the engineers and<br>
> let them know your cablecard isn't even staged.<br>
><br>
> For what it's worth, I found this thread where someone mentions that<br>
> apparently a lot of people are having problems with unstaged cards:<br>
> <a href="http://forums.comcast.com/t5/XfinityTV-and-Equipment/CableCARD-Ceton-InfiniTV-4-tuner-Win7-Media-Center-does-not/td-p/914313" target="_blank">http://forums.comcast.com/t5/XfinityTV-and-Equipment/CableCARD-Ceton-InfiniTV-4-tuner-Win7-Media-Center-does-not/td-p/914313</a><br>
><br>
> And also, for what it's worth, I saw someone in the silicondust forums<br>
> having similar issues with their Prime.<br>
<br>
</div>agreed, the techs know what needs to be done, the first person you<br>
talk to on the phone *does not*. Call, ask to talk to a tech. It took<br>
the ones in my region 1/2 a day to figure out what was wrong for me.<br>
For me it turned out the initial setup was done poorly so their system<br>
could not send the signal properly to my card.<br>
<font color="#888888"><br>
--<br>
</font><div class="im">Steve<br>
<a href="http://www.mythtv.org/wiki/User:Steveadeff" target="_blank">http://www.mythtv.org/wiki/User:Steveadeff</a><br>
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</div></div></blockquote></div><br><div>I called Comcast this morning and have now spoken with three engineers. They are essentially following the chain of systems responsible for triggering the outgoing validation message. I am now awaiting a callback from the local engineer responsible for the last system that actually sends out the validation message. I don't truly understand how staging happens or if a validation message will make this happen. The engineer did go through the process of removing and re-adding the card to my account. They attempted to send a validation message a few times.</div>
<div><br></div><div>The last engineer informed me that they are purchasing a Linux box and a Ceton card to become familiar with the platform and card. I told them that they may want to purchase a PRIME while they were at it.</div>
<div><br></div><div>-Tom</div>