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<small>On Thu, 26 May 2011 13:19:03, Daniel Kristjansson wrote:</small><br>
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cite="mid:mailman.8539.1306437549.30052.mythtv-users@mythtv.org"
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On Thu, 2011-05-26 at 08:12 +0100, Alex Butcher wrote:
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<pre wrap=""><span class="moz-txt-citetags">> </span>On Wed, 25 May 2011, Ben Kamen wrote:
<span class="moz-txt-citetags">> </span>I keep hearing reports of poor HDD packaging by Newegg; I'm amazed their
<span class="moz-txt-citetags">> </span>failure rates aren't totally killing their margins. If I lived in the US, I
<span class="moz-txt-citetags">> </span>wouldn't buy my HDDs from Newegg based on these repeated reports.
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<pre wrap="">I've bought many drives from Newegg, and at least in recent memory
they were all packed pretty well. Newegg is huge they probably sell
more than all the UK tech companies put together, there are bound
to be <span class="moz-txt-underscore"><span class="moz-txt-tag">_</span>some<span class="moz-txt-tag">_</span></span> QC issues.
-- Daniel
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<small>Buyer beware when purchasing from Newegg...</small><br>
<br>
<small>Earlier this year, I purchased two drives from them. Their
packing was similar to that previously described: a single layer
of bubble wrap taped around the drive and placed in a similarly
sized cardboard box. One drive worked properly and the other was
DOA. I naively followed their RMA process and sent the DOA drive
back (at my expense, of course - so factor return costs into your
total cost of ownership). They refused to replace the drive since
they found a tiny indentation on the bottom edge of the SATA
connector, which they asserted was indication that I had damaged
the drive. I'm fairly experienced with drives and had not
mishandled it in any way. Regardless, their return policy allows
them to refuse any replacement if they claim an item is damaged.
Because of the way the policy is worded, it is assumed that the
item left their facility in perfect condition and *any* damage is
the purchaser's fault.</small> <small>This would include
anything that happened during shipping. Obviously, there is no
way to disprove their assertion.<br>
<br>
I did finally get them to replace the drive after a number of
frustrating contacts and letting them know I was prepared to
involve my credit card company and the State Consumer Protection
division. Newegg is no longer on my supplier list.<br>
<br>
Keith</small><br>
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