<br><br><div class="gmail_quote">On Tue, Mar 15, 2011 at 11:17 AM, Nasa <span dir="ltr"><<a href="mailto:nasa01@comcast.net">nasa01@comcast.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div class="im"><br>
----- "Eric Sharkey" <<a href="mailto:eric@lisaneric.org">eric@lisaneric.org</a>> wrote:<br>
<br>
> On Tue, Mar 15, 2011 at 11:17 AM, Nasa <<a href="mailto:nasa01@comcast.net">nasa01@comcast.net</a>> wrote:<br>
> > So does anyone have any other suggestions for Chris and I? I am<br>
> stuck<br>
> > the same why he is...<br>
><br>
> Did you try contacting Comcast customer support? (Long shot, I<br>
> know...)<br>
><br>
</div>Yeah went something like...<br>
<br>
> Hello, my name is ABC how may I help you?<br>
<br>
Yeah, I have been using firewire...<br>
<br>
> What is firewire?<br>
<br>
Next<br>
<br>
> Hello, my name is XYZ how may I help you?<br>
<br>
Yeah, I have been using firewire...<br>
<br>
> The boxes have firewire ports?<br>
<br>
Next<br>
<br>
> Hello, my name is YYY how may I help you?<br>
<br>
Yeah, I have been using firewire...<br>
<br>
> Those ports never actually worked...<br>
<br>
Next<br>
<br>
> Hello, my name is XXX how may I help you?<br>
<br>
Yeah, I have been using !@#$ firewire...<br>
<br>
> We never supported those ports...<br>
<br>
NEXT<br>
<br>
> Hello, my name is EFZ how may I help you?<br>
<br>
<br>
Yeah, I have been using !@#$ firewire...<br>
<br>
> we don't support those ports...<br>
<br>
Click<br></blockquote><div><br>I just had one of those conversations.<br>"How can I help you?"<br>"I'd like to talk to someone who knows technical details about the firewire ports on the Cisco STBs."<br>
"Did you say firewire? That's funny..."<br><br>Here's the log of my chat session:<br><br><a href="http://pastebin.com/vcEyAn6d">http://pastebin.com/vcEyAn6d</a> <br><br>Looks like IR blasting is in my future.<br>
</div></div>