On Tue, Jun 29, 2010 at 1:34 PM, Johnny Walker <span dir="ltr"><<a href="mailto:johnnyjboss@gmail.com">johnnyjboss@gmail.com</a>></span> wrote:<br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
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<br>
</div></div>This is no big surprise, I'm sure, but the sales people and the<br>
customer service people I dealt with at my cable company were not<br>
familiar with the terms:'FireWire Port' nor 'IEEE1394'.<br>
<br>
The tech that arrived with the boxes was, in fact he opened with :<br>
'now before we get started, I have some bad news about these boxes...'<br>
<br></blockquote></div><br>Yeah, that's why I went to the local comcast office and picked up my HD box instead of having a tech come round and install it.<br><br>The guy there had no idea what firewire or IEEE-1394 was, but at least I could look at the back of the box and say "That's it right there" before taking it home.<br>
<br>Also, I found out when I originally moved to this house and had the comcast tech install the cable modem and SD boxes that the techs only have certain boxes available to them and so don't necessarily have a choice. I had been using quite large SD boxes with a serial port to change channels, and the new ones were smaller with no serial port. Again, I was able to take the box into the local office and exchange for one of the older ones with a serial port.<br>