<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><BR><DIV><DIV>On Mar 23, 2007, at 6:50 AM, ryan patterson wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><BR><BR>Too bad the MyBlaster was the only irblaster I could get to learn my STB's remote. But given my experience with their customer service I can see why they are closing. They did take care of me in the end. But getting there took way too long. <BR clear="all"><BR class="khtml-block-placeholder"></BLOCKQUOTE><BR></DIV><DIV>Unfortunately designing and producing a product is the easy part, supporting the purchasers and keeping the lawyers and accountants at bay is usually *much* more complicated.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>No matter how many times you say "as is", or "unsupported" once you take somebody's money you have assumed all sorts of responsibilities in their eyes, and even free and open-source software gets criticized for not doing what the "non-buyer" expected.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>This is why I wouldn't go anywhere near trying to "sell" a Myth system, for any price.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>There is not enough money on this planet to get me to answer phone calls from folks who have to be asked "have you plugged in the machine?" , but I will bend over backwards to help somebody who seems to at least be trying to help themselves.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>It''s a funny world I guess. As Horace Walpole, the fourth Earl of Orford, said: "The world is a comedy to those who think, a tragedy to those who feel".</DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV>Brian Wood</DIV><DIV><A href="mailto:beww@beww.org">beww@beww.org</A></DIV><DIV><BR class="khtml-block-placeholder"></DIV><BR class="Apple-interchange-newline"></SPAN> </DIV><BR></BODY></HTML>