[mythtv-users] HDHR Prime / Comcast Activation / access = not-subscribed

[Philip Isaacs]

So i'm running Mythbuntu .25 and I finally decided to dive in an get an
HDHR Prime CC. Also I upgraded the HDHR CC with the latest firmware
(20140121).

It arrived yesterday and I got it up and running on the mythbox no problem
(Mythbuntu already has all the libraries and the HD Homerun Gui installed).

Okay, I called up Comcast and it was activated in a couple of minutes.
Great! Here's where the trouble starts.

I can scan for channels (although I only seem to find HD channels -weird).
But when I try to view any channel (using VLC) but I get nothing but a
blank/black screen, but both VLC and the Homerun Gui report that packets of
data are being sent but not audio or video.

Okay, so here is what I think is the problem. The HDHR log tells me that
each channel I subscribe to is "access = not-subscribed". Even if it is a
channel I am paying for (ie should be authorized). So is this on my end or
is it on the Comcast side? Below is most of the data reported to me by the
HDHR CC.

I did call Comcast (3 times last night) and was able to get someone in Tier
2 support, but I could tell the person I was speaking with had no idea what
was wrong.

Model: HDHR3-CC
Device ID: 131A8F86
Firmware: 20140121

Status
Card Authentication success
Card OOB Lock success
Card Validation success

CableCARD Status
Card Manufacturer Cisco
Card Authentication success
Card Validation success
3DES encryption supported
OOB Frequency 75.500 MHz
OOB Lock 1.544 Mbps
Signal Strength 96% (-2.8 dBmV)
Signal Quality 100% (35.9 dB)
Channel List cablecard-oob

Hardware Model HDHR3-CC
Firmware Version 20140121
DTCP-IP DTCP 1.7-SD20130219
WMDRM-NDT WMDRM 10-SD20130219
Memory Report 64 MB SDRAM, 2 MB Flash
Power Status Active
Boot Status Booted
Device ID 131A8F86
IP Address 192.168.1.9
Subnet Mask 255.255.255.0

Tuning Resolver Menu
No Tuning Resolver connected
Tuning Resolver Status
Authentication none
Downstream none
Upstream none
Operational Status none
User Inactivity none

Tuner 0 Status
Virtual Channel 942 WTXXT
Frequency 201.000 MHz
Program Number 3
Authorization not-subscribed
CCI Protection none
CGMS Protection none
Modulation Lock qam256
PCR Lock locked
Signal Strength 94% (-3.6 dBmV)
Signal Quality 100% (37.6 dB)
Symbol Quality 100%
Streaming Rate 4.211 Mbps
Resource Lock none

LOG
19700101-00:00:00 System: reset reason = power on
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:01 CableCARD: invalid session 0xDEAD (cchost_session:267)
19700101-00:00:02 System: network link 100f
19700101-00:00:03 System: ip address obtained: 192.168.1.9 / 255.255.255.0
19700101-00:00:07 CableCARD: Cisco card (0103:0001)
20140418-03:29:21 System: time changed from Thu Jan 01 00:00:09 1970 to Fri
Apr 18 03:29:21 2014
20140418-03:29:23 CableCARD: authentication status: authentication in
progress
20140418-03:29:23 CableCARD: authentication status: authentication success,
validation success
20140418-11:58:02 CableCARD: Tuner0: vchannel 1011 (201MHz-2) access =
subscribed
20140418-11:58:08 CableCARD: Tuner0: vchannel 1011 (201MHz-2) access =
not-subscribed
20140418-11:59:37 CableCARD: Tuner0: vchannel 942 (201MHz-3) access =
subscribed
20140418-11:59:42 CableCARD: Tuner0: vchannel 942 (201MHz-3) access =
not-subscribed
20140418-12:03:06 CableCARD: Tuner0: vchannel 1008 (213MHz-1) access =
subscribed
20140418-12:03:11 CableCARD: Tuner0: vchannel 1008 (213MHz-1) access =
not-subscribed

Any help here would be great. I'm far from an expert with any of this.

Thanks so much in advance,

SCF
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