[mythtv-users] My falling out with comcast: they're "banning" direct connections
jedi at mishnet.org
Fri Sep 14 19:57:55 UTC 2012
On Fri, Sep 14, 2012 at 12:58:43PM -0500, Ben Kamen wrote:
> On 2012-09-14 10:34 AM, William Powers wrote:
> >When I cancelled Comcast (Best Day Ever!) in favor of DirecTV, they insisted on knowing why. So I tried to explain to the nice lady that if Comcast had given me the local channels in HD and the same channels in clear QAM that I used to get with the analog standard basic, and not juggle the lineup every two weeks, I would have stayed.
> >Her comeback was that DirecTV had STB's too. She absolutely, positively did not understand that the reason I was canceling was because Comcast was forcing me to pay (and pay and pay...) for something I did not want and did not need in order to receive the service I wanted from them.
> She wasn't understanding that all things equal, you choose Dish.
I think something like "you make it hard for me to record shows with my PC" would
have been a good thing to throw out there. It gets straight to the heart of the matter
without really going into a lot of technical details.
> But before that point of encrypting basic, things were not equal - Comcast had the advantage. (with some annoyances)
> I hit a point a long time ago in my life where I realized with these CSR's - you can explain away -- but in the end, you need a solid, short and understandable conclusion that you leave them with as you hang up.
> That summary needs to be simple and repeatable to their boss (if they care enough to share).
> Definitely give them the details - but absolutely clarify in a simple one sentence summary.
> I'm still with Comcast because I can get business class cable at home because that's where I work.
> Otherwise, I have no other services from them except the OTA reception. (which is QAM)
"you make it hard for me to record shows with my PC"
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