[mythtv-users] My falling out with comcast: they're "banning" direct connections

[Ben Kamen]

On 2012-09-13 2:56 PM, Gary Buhrmaster wrote:
> On Thu, Sep 13, 2012 at 6:40 PM, Wes Hardaker <wjhns176 at hardakers.net> wrote:
> ......
>> So, I turned on both TVs with the same result: one could,
>> one couldn't.
>>
>>    "Ok sir, please unplug the cable from your box".
>>
>> To which I replied:
>>
>>    "I don't have a box.  There are only basic local channels, so the
>>    cable goes directly into the TVs"
>>
>> Pause...
>>
>>    "Oh, that has been banned and you are no longer authorized to do that.
>>    You need converters or set-top boxes.  We can send you D2A converters
>>    if you like, or you can rent set-top boxes".
>
> I suspect this lack of CSR training has lost Comcast a customer
> which they did not have to loose.  Some re-training may be in order.
> On the other hand, not being tied to the cable can have advantages.


Absolutely. You should be contacting the office manager and informing them of this horridly combative and offensive language.

It was an example of CSR at its worst.

  -Ben