[mythtv-users] Comcast CableCard Info

Robert McNamara robert.mcnamara at gmail.com
Fri Oct 14 15:19:47 UTC 2011

On Fri, Oct 14, 2011 at 8:11 AM, Phill Wiggin <alamar at gmail.com> wrote:

>  My channel lineup is littered with Copy-Once markings. It's completely
> inconsistent (BIO SD is copy-once, BIO HD is copy-free).
> Is there a list of channels that ought to be copy-free? There are obvious
> ones (PPV, premium, etc) that won't be, but I'm not even sure which flags to
> ask Comcast to clear.
> Any help's appreciated.
> --Phill W.

Comcast policy is, in general, to mark all non-premium channels as
copy-freely.  Comcast has acquired dozens, if not hundreds of local
and regional cable companies over the years, each with their own
legacy setups, and each behaves a little differently.  An e-mail to
we_can_help at comcast.com is how most people are dealing with incorrect
CCI protection.  My own communication with Comcast at this level is
basically the same as Tom's-- I had a local engineer on the phone by
the end of the afternoon, and we were doing real time
troubleshooting/modification of CCI flagging.

Many of us have had poor experiences with Comcast customer service in
the past, but I think it's important to recognize when they do right--
and a lot of people's experience with the copy protection stuff, and
getting it set right with immediate and definitive action, is
definitely a big "plus" for them for me.


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