[mythtv-users] Time Warner & Firewire

Brian Meehan emt244671 at gmail.com
Mon May 16 14:43:43 UTC 2005


When I got my Firewire-enabled 3250, (Rochester, NY) I had to go to
the office and call ahead first to let them know I was requesting one.
They only had a limited number of firewire-enabled ones. However, only
the HD channels output anything, and the moment I try to record HBO,
it stops outputting anything until I reset the cable box and the
firewire bus.



On 5/16/05, Craig Partin <cpartin at gmail.com> wrote:
> On 5/14/05, Tom E. Craddock Jr. <sigtom at sigtom.com> wrote:
> > Mario Limonciello wrote:
> > > Tom E. Craddock Jr. wrote:
> > >
> > >
> > >>Mario Limonciello wrote:
> > >>
> > >>
> > >>>Tom E. Craddock Jr. wrote:
> > >>>
> > >>>
> > >>>
> > >>>>Howdy,
> > >>>>
> > >>>>
> > >>>>Had similar problems as well with TimeWarner/Brighthouse in Tampa Bay
> > >>>>last year when I first wanted to get a 1394 box;  only way I got it
> > >>>>was by going to the local office and waiting for about an hour in
> > >>>>their lobby till I got a manager who knew what I was talking about.  I
> > >>>>wouldnt trust that the tech tommorrow will bring a 1394 tech (they
> > >>>>work on sundays up there?)  I just recently started as a cable
> > >>>>installer for Brighthouse down here, and I can tell you at least from
> > >>>>my experience, none of the contractors are aware of the 1394 box
> > >>>>because TimeWarner/Brighthouse doesnt make us aware of it.  Hecked, I
> > >>>>even asked the managers at 2 of the offices that all of the
> > >>>>contractors for the county I work in about the 1394 box, and they had
> > >>>>no idea about it; when I asked why they didnt being in such a
> > >>>>position, I was told (by thier manager) that since it was such a
> > >>>>specialty item TimeWarner/BH wont/doesnt go out of thier way to make
> > >>>>them available (ie make the customer come to the local office to pick
> > >>>>it up).  Weve been instructed to tell any customer that wants one to
> > >>>>go to thier local office and speak to a customer service rep or office
> > >>>>manager to get one.
> > >>>>
> > >>>>
> > >>>>So best advice, go and camp out in thier office till you get the box
> > >>>>in hand that you want.
> > >>>>
> > >>>>Tom
> > >>>
> > >>>
> > >>>
> > >>>Well I guess I have to figure out where that local office is now.  The
> > >>>only places actually posted on the TW website seem to be the customer
> > >>>care centres.
> > >>>
> > >>>Further, looking the box they gave me is a Explorer 3250HD.  It "does"
> > >>>come in a firewire variation, just I obviously didn't get it.  Which box
> > >>>did you eventually end up getting from them?  An 8000 or 8300 series DVR
> > >>>box?  I'm planning on printing out some pics of these boxes with the
> > >>>firewire ports to show the tech tomorrow.  I'm still pretty surprised
> > >>>myself they work sundays, but hell I won't argue.  Not to intrude, but
> > >>>Tom - Being an installer for them, do you have any contacts up here you
> > >>>could help me pull strings with now?  I'd really hate to have to go
> > >>>through too many hoops getting this going, I'm only living in the area
> > >>>for 3 months, but still want to beable to enjoy summertime HD from
> > >>>myth :)
> > >>
> > >>
> > >>
> > >>
> > >>Mario,
> > >>
> > >>
> > >>I ended up with the 3250HD w/1394.  Now, they dont make that exact
> > >>model available in all areas, but they will have SOME vs of a digital
> > >>cable box w/1394 avail (could very well be the 3250HD w/1394, just
> > >>dont want to say that it will be for sure, as I cant).
> > >>
> > >>Unfortunately, no I dont have any contacts up there.  I am just a
> > >>subcontractor for a ANOTHER company that subs the work from
> > >>TimeWarner/Brighthouse.
> > >>
> > >>When I say local office, I mean the office where you can pay your
> > >>bill, and they should also have hardware (cable boxes, DVRs, Cable
> > >>Modems etc) there as well.  If no one at the counter can help you
> > >>(which they wont), tell them youll be sitting in thier lobby and they
> > >>need to find someone that knows what your talking about, as if they
> > >>dont you will be filing a complaint with the FCC for non-conformance;
> > >>make sure you mention once again theyve had almost a year since the
> > >>regulation when into effect. If the office youve been going to is no
> > >>help, they SHOULD have another office somewhere in your area.  Either
> > >>go to one of them, or call them up.
> > >>
> > >>
> > >>Tom
> >
> > >
> > > Okay, if the office is open tomorrow, I'll head there tomorrow.  If not,
> > > I'll head during my lunch break from work on Monday.  I'm also
> > > considering grabbing one of these 3250HD's off ebay, only 30 or 60 bucks
> > > or, and then I never have to deal with this headache no matter what
> > > cable company I'm with down the road (Several moves up ahead).
> >
> > Wont work for TimeWarner/BH.  You have to get the cable box from the
> > cable co.  The cable box has to be approved to run on their network, and
> > they will only authorize boxes they distribute.
> >
> > Tom
> >
> > _______________________________________________
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> > mythtv-users at mythtv.org
> > http://mythtv.org/cgi-bin/mailman/listinfo/mythtv-users
> >
> 
> I believe there is also an FCC mandate that forces the cable companies
> to allow you your own box.  AFAIK they have something akin to a MAC
> address and you have to get that to them.  It works that way with
> modems as well.
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