[mythtv-users] Re: Wife Acceptance Factor question: dealing withcrashes

[Isaac Richards]

On Thursday 21 October 2004 10:26 am, huffman at graze.net wrote:
> Jonathan Link <jonathan.link at gmail.com>,  Discussion about mythtv
>
> <mythtv-users at mythtv.org> wrote:
> > I don't expect developers to get involved uless they're given enough
> > information to fix a specific individual user issue, OR there is such
> > a volume of problems, which are correctly documented that they've been
> > able to determine there is an acutal bug.  If a developer has anything
> > to say at all before that time, I'd be suprised if it weren't
> > sarcastic, terse or biting.
>
> Knowing this list, I'm not surprised either.  However, that doesn't make it
> right.  I rarely post on this list...due to the fact that I don't want to
> start a flame war.  I've been on both the Fedora and the Fedora-test lists
> have never seen the level of anger and bitterness that I see here.  And I
> certainly don't see it from lead developers like I do here.
>
> The thing that concerns me is that for my own part, I very much want MythTV
> to succeed AND to continue the trend of OpenSource to prove to be a viable
> and perhaps better alternative to "other" options.  So what happens if a
> reviewer comes along (like we've seen recently in the past) and has some
> questions about his installation.  He gets slammed on this list and then
> proceeds to go out and write a scathing review of MythTV and explains why
> Microsoft Windows XP Media Edition is much better.  After all - the biggest
> question that I see in the corporate world isn't with thet quality of the
> software, it's with the support.
>
> Perhaps the developers have no such high aims.  I don't know.

My only aim is to have a decent piece of software that I and my family can 
use.  I don't really care if anyone else finds it useful.  I certainly don't 
care at _all_ if some reviewer, or anyone else, thinks that another software 
package is better than Myth.  It's certainly nice if they do, but it doesn't 
keep me up at night. =)

That said, I don't like bugs.  People who ask about how to 'deal with crashes' 
in a manner other than taking the time to produce a decent bug report (all of 
the information on how to do so is in the docs), are, in my opinion, taking 
from this project and harming it.  Those problems _WILL NEVER BE FIXED_ 
without the information that they are not willing to provide.  Unless, that 
is, until someone else comes along with the required information.

Isaac